Brown Consulting
Group has a redesigned training cirriculum. We asked our clients what
kinds of training they would find most useful. They answered, and we used their
advice to build our new training programs.
Our training includes two
comprehensive management programs designed to provide real-world skills that
manager can put to immediate use. We also provide Focused Learning
workshops on current topics, our exclusive Rapid Results Sessions, providing
effective training while minimizing the time away from regular duties and
one-on-one coaching in a number of specialized areas.
Read what our
clients say about our training programs:
Brown Consulting Group Training Programs
Click on each item to learn more about each course. If you'd rather view a PDF brochure of all our training programs, click here.
Management Fundamentals Program
Individuals are often hired for their technical expertise and promoted into positions of management without any formal training. This series of modules is designed to assist in the transition to supervising staff or is an excellent base for existing managers who wish to hone their management skills. Our core Management Fundamentals Program includes these four modules. .
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Module 1 - Communicating in the Workplace
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this module is to help managers understand the impact their communication skills have on other people by the ability to provide clear and persuasive presentation of ideas, the ability to actively listen and provide timely feedback as well as communicating throughout the organization. They will also explore how improving these skills can make it easier for them to lead in the workplace.
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Module 2 - Building Successful Teams
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost value, speed, efficiency, performance or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. This module will focus on the value of working together as a team, the stages of team development and team player styles.
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Module 3 - Understanding and Managing Change
For some, change is something exciting that they see as opportunities for growth, to learn about new things or to shift the status quo. For others, change can be difficult and may lead to expressions of resistance and anger, or not feeling accepted and supported in the workplace. In this module, participants will learn how to effectively manage change by understanding people's hesitation, setting the standards for respect on their teams and managing stressors, leading to an effective change process.
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Module 4 - Performance Management: Key Strategies and Applications
Annual performance reviews are often a stress to employees and to managers. It doesn’t have to be that way. This module will cover key strategies to prepare for the performance review process; effectively tackling difficult performance discussion and focus on a manager's ability to actively coach and develop employees, leading to measurable business results. And what about when the performance discussion relates to problem performance? This module will show how to keep difficult conversations from becoming confrontations, so that the message ultimately leads to a successful outcome.
Each module in both management programs is a
half-day, and participants who complete all four modules in the program receive
a Certificate of Achievement. Any individual module can be offered as a separate
session to your management team. Please feel free to discuss your training needs
with one of our facilitators.
Leadership Series
This series builds on our Management Foundations Program with these key modules. Ideal for managers who have completed the Management Foundations Program, are managers of other managers or are experienced managers.
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Module 5 - Assessment: Perception & Reality
Assessment is a key step in understanding the strengths and development areas of a leader. Using a proven assessment tool as a foundation, our trained facilitator will guide your group though a better understanding of themselves and their colleagues.
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Module 6 - Coaching: A Key Leadership Skill
Coach, role model, counselor, supporter, guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both the leader and the organization. This module will help leaders become better coaches in all senses of the word, with a focus on consistent application of the coaching tools through case studies and role play.
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Module 7 - Employee Engagement: The Power of Recognition
Employee engagement is a key indicator of financial performance and business success, but what causes a person to be fully engaged at work? What can a leader do to create engagement? This interactive module will walk participants through key engagement levers and how their leadership determines their success or failure.
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Module 8 - Succession Management: Getting to the Next Level
Succession planning requires the identification, development and promotion of internal talent. This talent can include subject matter experts and those with leadership potential. Based on four best practices of succession planning (analysis, development, selection and transition), this module focuses on how to perform a rigorous, regular and formal audit of internal bench strength.
Each module in both management programs is a
half-day, and participants who complete all four modules in the program receive
a Certificate of Achievement. Any individual module can be offered as a separate
session to your management team. Please feel free to discuss your training needs
with one of our facilitators.
Focused Learning Workshops
Brown Consulting Group offers specialty one-day or half-day workshops on each of the following topics:
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Respect in the Workplace
This one-day workshop provides a clear understanding of harassment, discrimination, bullying, workplace violence and what contributes to a respectful workplace. This is no longer just good business sense; it’s the law, since Ontario passed Bill 168 in 2010. There is significant liability for organizations that do not have policies in place, do not keep them up to date, or do not communicate them to staff. With customized case studies, this session is a positive, proactive step in raising awareness and preventing harassment, discrimination and violence situations.
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Best Practice Recruitment
This comprehensive workshop is a must for anyone involved in hiring - those new to the process - and those who wish to hone their interviewing skills. To avoid costly recruiting mistakes, participants will learn the best recruiting sources, screening tools and techniques, behavioural-based interviewing, legislative issues and other key components to make effective hiring decisions.
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Managing Conflict
Workplace conflicts can mean decreased productivity and unnecessary distractions. Using an assessment tool, participants learn their particular conflict style as well as those of their colleagues. This practical, interactive half-day session can help participants to better manage through conflict by providing understanding and strategies to work together effectively.
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Presenting Skills Primer: More Confidence, Less Stress
Presentations are one of the most powerful communications tools in an organization. In this interactive one-day workshop, participants will receive practical instructions on making effective presentations including using eye contact, gestures and body language naturally, responding to listeners and using audience-involving techniques that sell ideas; keeping presentations on track and using PowerPoint effectively. This program is designed for anyone who wants to hone their presentation skills, gain more confidence and reduce their stress when making presentations.
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Negotiations 101: Negotiation Skills Primer
This interactive half-day workshop provides participants with the opportunity to practice a variety of negotiation tools and techniques in individual and team-based settings. Participants will learn how to start negotiating from a strong position; how to bargain effectively; how to establish common ground; and how to close deals. The workshop provides tips on how to prepare for the negotiation, identify objectives, assess the other side and choose a strategy. Participants will practice making and responding to a proposal as well as moving to a close and handling a breakdown. This is a comprehensive seminar with customized case studies.
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Time Management
Do you feel like you leave your job most days with little to show for it? Are you overwhelmed by not being able to say no, back-to-back meetings and endless e-mail? In this interactive half-day workshop, participants will receive practical instruction for taking control of managing their time and setting expectations for themselves, as well as the people with whom they interact. You will learn how to accomplish more of the right work more efficiently by planning ahead, eliminating endless non-urgent tasks, writing to-do lists that work, and renewing your energy with simple rituals that show immediate results.
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Understanding HR Fundamentals
Many smaller organizations struggle with the day-to-day basics of running a human resources department. This practical one-day workshop covers all the HR basics: recruiting, orientation, legislative compliance, policies, performance management and terminations. It’s ideal for the owner/manager or anyone who has human resources as part of their responsibilities, or those who need to stay current on HR basics.
Rapid Results Sessions
In our discussions with clients, we frequently heard how difficult it is to schedule groups for all-day training sessions. We have designed a series of shorter sessions that can be part of a breakfast, or “lunch and learn” session. Each session is conducted in two hours or less. This condensed timeframe still allows for solid learning without a significant disruption to regular business operations.
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Coaching for Performance
There is no single right way to coach, but when it comes to developing others, the role of a coach has very specific success criteria. This workshop provides participants with the principles of coaching specifically as it relates to formal performance management systems and offers a variety of effective coaching techniques, leading to improved individual and team performance.
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Mentoring
Having a more experienced person support the development of a less experienced employee can benefit all participants. It can help your organization and your talent pipeline. This workshop defines the foundations of mentoring, the roles of Mentor and Mentee and how to best implement a mentoring program in your organization.
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Exceptional Meetings: The Art of Meeting Facilitation
This session is designed improve the quality and character of your meetings. Participants will learn about planning and preparing an agenda, organizing content, inviting participants (who’s in and who’s out), taking minutes, keeping participants focused, dealing with volatile situations and communicating results of meetings. This session will also discuss an often-overlooked part of meetings – whether the meeting is required at all. It also covers how to chair meetings effectively, keeping order and closing meetings. Attendees will also learn how to take an active role, how to listen, how to handle problems and how to achieve consensus or arrive at decisions.
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Networking - It's Not Just What You Know
Networking is not just for finding a job. It's a critical competency for employees to have. People with limited networking skills can have a negative impact on business operations in a wide variety of areas - decision-making, business development and productivity. Networks help employees tap into knowledge outside the organization and build communities of practice that extend beyond the organization. This interactive workshop teaches the behaviours that form the foundation of networking competency.
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The Healthy Workplace: Strategies To Diffuse Morale-Damaging Situations
Every employer wants a workplace with positive energy and great employee spirit, but it only takes one difficult employee, one bad incident or one simple misunderstanding to damage morale and hamper productivity. This interactive workshop will show how to identify the types of behaviours and situations that can negatively affect workplace morale and implement positive strategies to deal with them effectively.
One-on-One Coaching
Some situations require individualized training. Brown Consulting Group offers a variety of one-on-one training programs in diversity, management coaching and personal coaching to meet specific needs.
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