Career Opportunities at Mentor Canada

Our client, Mentor Canada, the Canadian Mentoring Partnership, is a coalition of organizations that provide youth mentoring. Their work is focused on four areas: research, technology, public education and development of regional networks. Through a collective impact framework, they convene, lead and participate in gathering, connecting and mobilizing people, knowledge and other resources for collective action and change toward increasing and expanding access to quality mentoring to help every young person fulfill their potential.

They are currently seeking individuals to fill the following roles.  All are virtual, full-time/contract positions.

Bilingual Digital Products Training & Support Specialist

Mentor Canada is seeking a qualified and dynamic Bilingual Digital Products Training & Support Specialist to provide level one support for MENTOR Canada’s software systems, and to design, develop, curate, and deliver instructional materials intended for internal and external audiences regarding Mentor Canada’s software applications, along with related business processes, policies and procedures.

Responsibilities

Documentation and Training 

  • Manage workload to design instructional materials;
  • Lead and participate in training sessions in conjunction with product release schedule;
  • Research new product releases and work with other internal functional units, as well as external partners, as needed to gain a full understanding of the impact of upcoming enhancements and fixes;
  • Craft written materials into training curricula and conduct training sessions for relevant audiences;
  • Distribute draft materials to key stakeholders and other individuals for review, and incorporate comments and corrections accordingly;
  • Release communications to relevant parties informing them of new and updated materials, software release schedules, system downtime, maintenance, and other information;
  • Maintain training and documentation website.

Support 

  • Deal directly with end-users by audio/video call, email, or instant messaging;
  • Respond promptly to end-user inquiries in a professional manner;
  • Handle and resolve end-user complaints;
  • Obtain and evaluate all relevant information to handle inquiries and complaints;
  • Engage appropriate resources or team members to resolve issues;
  • Serve as liaison between the customer and various departments;
  • Keep records of customer interactions and transactions;
  • Record details of inquiries, comments and complaints;
  • Record details of actions taken;
  • Communicate and coordinate with internal departments;
  • Follow up on customer interactions.

User Research

  • Promoting user centered design principles across the organization;
  • Conduct usability testing, and other types of user research with individual users (mentors and mentees) and organizational users (individual mentoring organizations);
  • Present insights gained from user research in formats such as personas and user journey maps;
  • Present findings and related design/business recommendations that inform strategy around product and platform roadmaps;
  • Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.

Qualifications

  • Bilingual (English and French)
  • Bachelor’s degree or equivalent experience in technical writing, education, communications, human-centered design, or equivalent work experience
  • Exposure to desktop publishing, productivity, content management, and support and helpdesk software
  • Ability to learn new, undocumented systems, figure out how the systems work, how people use them, and then communicate all of that clearly to a variety of audiences in writing
  • Exposure to source control and software development process
  • An aptitude for strong visual design is a plus
  • Strong interpersonal skills including written, verbal and listening communication is required
  • Enjoy working in a complex, multi-stakeholder team environment
  • Ability to complete well-defined tasks with minimum supervision
  • Strong ability to analyze, solve, and communicate problems
  • Attention to detail and accuracy
  • Ability to understand and abide by security and privacy policies.Ability to multi-task under pressure
  • Extraordinary customer service skills

Knowledge Mobilization & Training Specialist

Mentor Canada is seeking a qualified and dynamic Knowledge Mobilization & Training Specialist to effectively engage its network and end-users in the development and implementation of knowledge mobilization and training strategy.

The Knowledge Mobilization & Training Specialist will support the development of meaningful tools, resources and training outputs for service providers and stakeholders and will be responsible for building strong relationships with diverse stakeholders to foster new opportunities for meaningful engagement and knowledge transfer and learning across the youth mentoring community.

Role Definition

The incumbent will work collaboratively with the Managers of Regional Partnerships & Networks and will draw on existing bodies of knowledge or evidence from research and other sources, and works with key stakeholders to provide tailored, evidence-informed practical tools and training to facilitate desired changes in youth mentoring practice, programs or policies. Through facilitating the collaborative efforts of service providers, stakeholders and partners, this role uses effective knowledge mobilization and adult learning approaches to encourage the application of evidence/research in practice, program and policy development and implementation of quality mentoring programs.

Responsibilities

  • Lead or assist in the developing and implementing knowledge mobilization plans on assigned national priorities;
  • Adapting knowledge into practice and action by supporting the development of evidence-based practices, regional/local program innovations and materials for national dissemination and application;
  • Work closely with Mentor Canada colleagues to engage service providers, partners and stakeholders across Canada, and ensure they have access to MENTOR Canada products, training and services to address their needs, barriers and knowledge gaps;
  • Work with Mentor Canada colleagues to interpret and summarize research findings to form the basis of knowledge mobilization plans, products, tools and training activities to inform practice, policy and program development in the field of youth mentoring in Canada;
  • Prepare and deliver effective presentations and training opportunities for stakeholders and service providers;
  • Prepare concise, clearly-written reports;
  • Adapt written and oral communications and training materials to meet the information needs of different audiences;
  • Participate in continuous learning and peer-to-peer learning opportunities with colleagues, partners and networks to advance knowledge and competency of effective knowledge mobilization and adult learning practices in the youth mentoring field; and
  • Lead collaboration efforts with a variety of stakeholders to negotiate creative, practical and relevant approaches to knowledge mobilization and training for sustainable solutions and change.

Qualifications

  • Bilingual an asset (English and French)
  • Bachelor’s degree or equivalent experience in a relevant discipline (e.g., adult education, science, arts and humanities, health administration)
  • Understanding of aspects of knowledge mobilization (e.g., generation, synthesis, product development, knowledge translation and exchange, dissemination, management, evaluation)
  • Demonstrated experience working directly with diverse stakeholders across multiple disciplines; direct experience working with youth development and adult learning is preferred
  • Excellent facilitation skills, with specific expertise and skills in effectively delivering webinars, training sessions and workshops
  • Work independently, and work as a contributing member of a larger team
  • Expertise in adult learning principles and delivering training and workshops to adult learners
  • Ability to develop or inform the development of knowledge mobilization products, such as toolkits, learning modules, using feedback from knowledge users
  • Strong organizational skills; experience multitasking and managing multiple priorities with competing deadlines
  • Enthusiastic and high-energy team player
  • Proven project management skills. Innovative and flexible thinking and ability to see projects through from conception to final implementation

Bilingual Regional Partnership & Network Manager, Central and Eastern Canada

Mentor Canada is seeking a qualified and dynamic Bilingual Regional Partnership & Network Manager, Central and Eastern Canada to effectively engage stakeholders in supporting existing and establishing new regional and local mentoring networks and partnerships within Central and Eastern Canada.

The Bilingual Regional Partnership & Network Manager, Central and Eastern Canada, will be responsible for the effective engagement of network partners, stakeholders and service providers in support of Mentor Canada’s regional partnership engagement goals, and will lead the development of meaningful connections, networks and resources for these stakeholders.  The position will support the expansion of Mentor Canada’s Partnership Network as it grows into new regions and communities across the country. 

Role Definition

Using a collective impact approach this key position will:

  1. Convene and engage local stakeholders, government, private sector and service providers from Ontario to Atlantic Provinces
  2. Foster collaboration and partnership amongst mentoring service providers, local/regional government, the private sector and invested stakeholders
  3. Build momentum through local and regional partnerships and dialogue centered on the unique context of each community or region, ultimately supporting the advancement of Mentor Canada by engaging more youth and adults in formal and informal quality mentoring relationship opportunities.

The incumbent will have the unique opportunity to leverage the leadership and partnership engagement of Mentor Canada’s Founding Partners at the Ontario Mentoring Coalition (OMC).

Responsibilities

New Regional Partnerships & Network Facilitation

  • Develop local and regional project plans, monitor and track new regional partnership development;
  • Engage community partners in advancing the importance of mentoring through data collection and impact summaries;
  • Coordinate logistics for new regional partnerships and network development including managing timelines, schedules, convening local events with service providers, and various key stakeholder groups at the local level;
  • Ensure appropriate documentation is prepared and executed for various regional developmental phases;
  • Build, update and maintain clear documentation of progress, obstacles, and lessons learned to incorporate into future regional development plans as well as Mentor Canada’s developmental evaluation;
  • Facilitate collaboration with Mentor Canada and amongst stakeholders to ensure successful implementation of regional networks and increasing mentoring opportunities within the region;
  • Identify and foster stakeholder engagement and positive working relationships with service providers, stakeholders, and partners. Strategize new ways of engaging with individuals, organizations and prospects;
  • Identify networks of stakeholders and partners that can both benefit from and contribute to the collective effort to increase quality mentoring programs in Canada;
  • Facilitate Mentor Canada’s signature stakeholder events fostering community engagement and momentum building for mentoring in local regions; and
  • Participate in environmental scans and needs assessments with stakeholders to identify issues and problems, readiness for change, and common goals and solutions.

Online Community and Learning Management System Implementation

  • Work cross-departmentally, to curate and update resources, ensuring that all content (templates, FAQs, articles, etc.) are vetted, regionally relevant, and of high quality;
  • Create and update regional partner profiles, community engagement opportunities, and manage general user experience within the Mentor Connector;
  • Respond to user-generated posts and elevate content expertise to increase local and regional engagement;
  • Train regional partner staff on how to utilize the online community, and help troubleshoot;
  • Further advance resource and tool development, particularly highlighting youth who are marginalized and face barriers to success and expanding quality mentoring opportunities for them across the country;
  • Provide regular monitoring and reporting of data to improve the effectiveness and efficiency of use and develop new engagement strategies;
  • Work with the Director of Partnership Networks and the Mentor Canada team regarding the development and dissemination of content via the Learning Management System (Knowledge Hub);
  • Track and support the progress of partners as they utilize Mentor Canada resources and Knowledge Hub; and
  • Work closely with Mentor Canada colleagues to identify service providers, partners, and stakeholders across Canada, and ensure they have access to Mentor Canada products and services for quality mentoring.

Qualifications

  • Bilingual (English and French)
  • Bachelor’s degree or equivalent experience in a relevant discipline (e.g. community development, social sciences, project management)
  • Proven project management skills
  • Innovative and flexible thinking and ability to see projects through from conception to final implementation
  • Experience working in a national network with affiliates or similar model is an asset
  • Demonstrated experience working directly with diverse stakeholders across multiple disciplines; direct experience working with social services and community organizations is preferred
  • Experience facilitating multi-stakeholder groups and events (virtual and in-person modalities)
  • Ability to develop an understanding of system-wide issues (i.e., a “systems thinker”)
  • Strong analytical skills; process and results-oriented
  • Strong organizational skills; experience multitasking and managing multiple priorities with competing deadlines

Regional Partnership & Networks Manager, Western and Northern Canada

Mentor Canada is seeking a qualified and dynamic Regional Partnership & Networks Manager, Western and Northern Canada to effectively engage stakeholders in supporting existing and establishing new regional and local mentoring networks and partnerships within Western and Northern Canada.

The Regional Partnership & Networks Manager, Western and Northern Canada will be responsible for the effective engagement of network partners, stakeholders and service providers in support of Mentor Canada’s regional partnership engagement goals, and will lead the development of meaningful connections, networks and resources for these stakeholders. The position will support the expansion of Mentor Canada’s Partnership Network as it grows into new regions and communities across the country. 

Role Definition

Using a collective impact approach this key position will:

  1. convene and engage local stakeholders, government, private sector and service providers from Manitoba to British Columbia, Yukon, Northwest Territories and Nunavut
  2. Foster collaboration and partnership amongst mentoring service providers, local/regional government, the private sector and invested stakeholders
  3. Build momentum through local and regional partnerships and dialogue centered on the unique context of each community or region, ultimately supporting the advancement of Mentor Canada by engaging more youth and adults in formal and informal quality mentoring relationship opportunities

The incumbent will have the unique opportunity to leverage the leadership and partnership engagement of Mentor Canada’s Founding Partners at the Alberta Mentoring Partnership (AMP).

Responsibilities 

New Regional Partnerships & Network Facilitation

  • Develop local and regional project plans, monitor and track new regional partnership development;
  • Engage community partners in advancing the importance of mentoring through data collection and impact summaries;
  • Coordinate logistics for new regional partnerships and network development including managing timelines, schedules, convening local events with service providers, and various key stakeholder groups at the local level;
  • Ensure appropriate documentation is prepared and executed for various regional developmental phases;
  • Build, update and maintain clear documentation of progress, obstacles, and lessons learned to incorporate into future regional development plans as well as Mentor Canada’s developmental evaluation;
  • Facilitate collaboration with Mentor Canada and amongst stakeholders to ensure successful implementation of regional networks and increasing mentoring opportunities within the region;
  • Identify and foster stakeholder engagement and positive working relationships with service providers, stakeholders and partners. Strategize new ways of engaging with individuals, organizations and prospects;
  • Identify networks of stakeholders and partners that can both benefit from and contribute to the collective effort to increase quality mentoring programs in Canada;
  • Facilitate Mentor Canada’s signature stakeholder events fostering community engagement and momentum building for mentoring in local regions; and
  • Participate in environmental scans and needs assessments with stakeholders to identify issues and problems, readiness for change, and common goals and solutions.

Online Community and Learning Management System Implementation

  • Work cross-departmentally, to curate and update resources, ensuring that all content (templates, FAQs, articles, etc.) are vetted, regionally relevant, and of high quality;
  • Create and update regional partner profiles, community engagement opportunities, and manage general user experience within the Mentor Connector;
  • Respond to user-generated posts and elevate content expertise to increase local and regional engagement;
  • Train regional partner staff on how to utilize the online community, and help troubleshoot;
  • Further advance resource and tool development, particularly highlighting youth who are marginalized and face barriers to success and expanding quality mentoring opportunities for them across the country;
  • Provide regular monitoring and reporting of data to improve the effectiveness and efficiency of use and develop new engagement strategies;
  • Work with the Director of Partnership Networks and the Mentor Canada team regarding the development and dissemination of content via the Learning Management System (Knowledge Hub);
  • Track and support the progress of partners as they utilize Mentor Canada resources and Knowledge Hub; and
  • Work closely with MENTOR Canada colleagues to identify service providers, partners and stakeholders across Canada, and ensure they have access to Mentor Canada products and services for quality mentoring.

Qualifications

  • Bilingual (English and French) an asset
  • Bachelor’s degree or equivalent experience in a relevant discipline (e.g. community development, social sciences, project management)
  • Proven project management skills
  • Innovative and flexible thinking and ability to see projects through from conception to final implementation
  • Experience working in a national network with affiliates or similar model is an asset
  • Demonstrated experience working directly with diverse stakeholders across multiple disciplines; direct experience working with social services and community organizations is preferred
  • Experience facilitating multi-stakeholder groups and events (virtual and in-person modalities)
  • Ability to develop an understanding of system-wide issues (i.e., a “systems thinker”)
  • Strong analytical skills; process and results-oriented
  • Strong organizational skills; experience multitasking and managing multiple priorities with competing deadlines

 

Interested candidates are asked to submit their resume in PDF format to jobs@brownconsulting.ca.  No phone calls or solicitation, please.  We thank all candidates who apply, however, only those chosen for an interview will be contacted.