Training and Coaching

2018 Training

Based on feedback from our clients, Brown Consulting Group has designed their training programs to reflect the needs of today’s workplace.
Our training includes two comprehensive management programs designed to provide real-world skills that manager can put to immediate use. We also provide Focused Learning workshops on current topics, our exclusive Rapid Results Sessions, providing effective training while minimizing the time away from regular duties and one-on-one coaching in a number of specialized areas.

Read what our clients say about our training programs:

“We hired Lynn and her firm of HR professionals to assist in evaluating and improving our HR processes and procedures. It all started with a comprehensive diagnostic assessing where we were at relative to our size and growth strategy. The document that we received was a “report card” on everything from recruiting to the pervasive culture in the company. The report included sections on policies, compensation, benefits etc. and was great value while being constructive and helpful in establishing our near term HR priorities. On an ad hoc basis, we have also turned to Brown Consulting for help with compensation analysis and recruiting HR professionals. They can serve as interim HR department or as trusted advisors in the HR function.”

Graham Badun, Chief Executive Officer, AlarmForce Industries Inc.
AlarmForce Industries Inc.

“We have engaged the Brown Consulting Group to assist us with a number of assignments over the years including, interim management, compensation projects, recruitment, downsizing and merger/acquisition transition support. We have found them to be extremely professional and responsive to our requirements. Their significant employee relations knowledge has been an asset to ING during the periods we have required additional support, I would recommend them without reservation.”

Denise Thompson, Vice President, Human Resources, Corporate Shared Services, Intact Financial Corporation
ING Canada

“For the past few years we have outsourced our HR function to the Brown Consulting Group. This has been very cost-effective and beneficial for many aspects of our business, including hiring, performance management and terminations. They have consistently brought a higher level of knowledge, experience and professionalism in human resources that we would not have otherwise been able to access.”

Mark Canes, President, Blue Link Associate Limited
Blue Link Associates Limited

“The work of this group is highly professional, competent and experienced in a wide range of areas, as well as being responsive to needs and timetables…I highly recommend their consulting services without reservation.”

Anne Shirley Sutherland, Former General Secretary for Human Resources
United Church of Canada

“I appreciated the professionalism you brought to the issues and the situation. The one thing that stands out for me was your ability to help me frame any decision I needed to make, not in terms of the current issue, but focusing on the outcome. You helped me move beyond the emotional issues and to make some decisions that were good for me and my family.”

Complainant in a Harassment Allegation

“Our company found itself faced with a nasty situation that was only looking to get nastier and spiral out of control.
Lynn did not hesitate to put herself in the middle of this and was available whenever she was needed. Several details of the situation might have been missed if not for her thorough and professional interviewing of the witnesses.
Lynn’s experience proved invaluable to successfully resolving the situation. I would not hesitate to recommend her to any company in a similar situation.”

Eric Prydatok, Human Resources Manager
Satin Finish Hardwood Flooring

“I have used the services of Brown Consulting Group in several organizations and found the delivery of interim management, M&A integration and policy review services to be of the highest standard while meeting deadlines and budgets. Brown fills a unique niche in the HR consulting world.”

Nickey Alexiou, Vice President, Human Resources
Heart & Stroke Foundation of Ontario

I would like to express my appreciation for your assistance and guidance in helping us achieve a dramatic turnaround in work culture within a short period of time for our non-profit organization. We were fortunate to have an organization like yours to support our efforts into also putting a solid framework going forward. Please feel free to forward any potential new clients to my attention for profession or personal references.

Johanne Gauthier, Operations Manager, AGAPÉ Centre
AGAPÉ Centre

Roots of Empathy has worked with Brown Consulting Group for many years, relying on their knowledge of the best Human Resource practices to ensure our organizational structure and policies support our Mission. They find solutions that are right for our not- for- profit reality and are proactive in informing us about new developments and practices that may affect our business.

Lee Robock Director, Finance and Administration, Roots of Empathy
Roots of Empathy

We have been working with Lynn for over three years now and it’s always been a pleasure. Lynn’s calm demeanour and insightful advice has always been extremely helpful to our business. She is extremely thorough in her approach and her inquisitiveness leads us to sound decision making. We wish Lynn all the best for future endeavours and highly recommend working with her.

Shivi Bhardwaj, HR Generalist, Trajectory

Lynn is an outstanding advocate for her clients.  She is professional, kind and always up-to-date on industry news. I have known Lynn for many years and wouldn’t hesitate to recommend Brown Consulting Group’s HR services.

Brian Shifman, Executive Director, Vaughan Chamber of Commerce
Vaughan Chamber of Commerce

Our firm has been working with Brown Consulting Group since 2016.  Lynn Brown was essential in bringing our firm into compliance with the new HR legislation.  We also used Lynn to review and rewrite most of our internal documents and process around our employee practices.  This has resulted in much clearer process for our employees and much less exposure to any risk for the company.  I continue to use Lynn as a go-to consultant for day to day questions around policy and best practices.  Lynn is quick to respond with timely and accurate information and is not only super professional, but a pleasure to work with.  I highly recommend Lynn and her firm.

Brian Gay VP, Finance and Operations, DesignAgency

Management Fundamentals Program

Individuals are often hired for their technical expertise and promoted into positions of management without any formal training. This series of modules is designed to assist in the transition to supervising staff or is an excellent base for existing managers who wish to hone their management skills. Our core Management Fundamentals Program includes these four modules.

Module 1 - Communicating in the Workplace

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others?
Can you recall an occasion where you met someone for the first time and immediately liked that person?
Something about the individual made you feel comfortable.
A major goal of this module is to help managers understand the impact their communication skills have on other people by the ability to provide clear and persuasive presentation of ideas, the ability to actively listen and provide timely feedback as well as communicating throughout the organization. They will also explore how improving these skills can make it easier for them to lead in the workplace.

Module 2 - Building Successful Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost value, speed, efficiency, performance or other similar goals, teams are the basic unit that supports most organizations.
With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together.
This module will focus on the value of working together as a team, the stages of team development and team player styles.

Module 3 - Understanding and Managing Change

For some, change is something exciting that they see as opportunities for growth, to learn about new things or to shift the status quo. For others, change can be difficult and may lead to expressions of resistance and anger, or not feeling accepted and supported in the workplace.
In this module, participants will learn how to effectively manage change by understanding people’s hesitation, setting the standards for respect on their teams and managing stressors, leading to an effective change process.

Module 4 - Performance Management: Key Strategies and Applications

Annual performance reviews are often a stress to employees and to managers. It doesn’t have to be that way.
This module will cover key strategies to prepare for the performance review process; effectively tackling difficult performance discussion and focus on a manager’s ability to actively coach and develop employees, leading to measurable business results. And what about when the performance discussion relates to problem performance?
This module will show how to keep difficult conversations from becoming confrontations, so that the message ultimately leads to a successful outcome.


Each module in both management programs is a half-day, and participants who complete all four modules in the program receive a Certificate of Achievement.
Any individual module can be offered as a separate session to your management team. Please feel free to discuss your training needs with one of our facilitators.

Leadership Series

This series builds on our Management Foundations Program with these key modules. Ideal for managers who have completed the Management Foundations Program, are managers of other managers or are experienced managers.

Module 1 - Assessment: Perception & Reality

Assessment is a key step in understanding the strengths and development areas of a leader. Using a proven assessment tool as a foundation, our trained facilitator will guide your group though a better understanding of themselves and their colleagues

Module 2 - Coaching: A Key Leadership Skill

Coach, role model, counselor, supporter, guide…do these words ring a bell?
Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both the leader and the organization.
This module will help leaders become better coaches in all senses of the word, with a focus on consistent application of the coaching tools through case studies and role play.

Module 3 - Employee Engagement: The Power of Recognition

Employee engagement is a key indicator of financial performance and business success, but what causes a person to be fully engaged at work? What can a leader do to create engagement?
This interactive module will walk participants through key engagement levers and how their leadership determines their success or failure.

Module 4 - Succession Management: Getting to the Next Level

Succession planning requires the identification, development and promotion of internal talent.
This talent can include subject matter experts and those with leadership potential.
Based on four best practices of succession planning (analysis, development, selection and transition), this module focuses on how to perform a rigorous, regular and formal audit of internal bench strength.


Each module in both management programs is a half-day, and participants who complete all four modules in the program receive a Certificate of Achievement.

Any individual module can be offered as a separate session to your management team. Please feel free to discuss your training needs with one of our facilitators.

Focused Learning Workshops

Brown Consulting Group offers specialty one-day or half-day workshops on each of the following topics:

Respect in the Workplace

This one-day workshop provides a clear understanding of harassment, discrimination, bullying, workplace violence and what contributes to a respectful workplace. This is no longer just good business sense; it’s the law, since Ontario passed Bill 168 in 2010. There is significant liability for organizations that do not have policies in place, do not keep them up to date, or do not communicate them to staff. With customized case studies, this session is a positive, proactive step in raising awareness and preventing harassment, discrimination and violence situations.

Best Practice Recruitment

This comprehensive workshop is a must for anyone involved in hiring – those new to the process – and those who wish to hone their interviewing skills. To avoid costly recruiting mistakes, participants will learn the best recruiting sources, screening tools and techniques, behavioural-based interviewing, legislative issues and other key components to make effective hiring decisions.

Managing Conflict

Workplace conflicts can mean decreased productivity and unnecessary distractions. Using an assessment tool, participants learn their particular conflict style as well as those of their colleagues. This practical, interactive half-day session can help participants to better manage through conflict by providing understanding and strategies to work together effectively.

Presenting Skills Primer: More Confidence, Less Stress

Presentations are one of the most powerful communications tools in an organization. In this interactive one-day workshop, participants will receive practical instructions on making effective presentations including using eye contact, gestures and body language naturally, responding to listeners and using audience-involving techniques that sell ideas; keeping presentations on track and using PowerPoint effectively. This program is designed for anyone who wants to hone their presentation skills, gain more confidence and reduce their stress when making presentations.

Time Management

Do you feel like you leave your job most days with little to show for it? Are you overwhelmed by not being able to say no, back-to-back meetings and endless e-mail? In this interactive half-day workshop, participants will receive practical instruction for taking control of managing their time and setting expectations for themselves, as well as the people with whom they interact. You will learn how to accomplish more of the right work more efficiently by planning ahead, eliminating endless non-urgent tasks, writing to-do lists that work, and renewing your energy with simple rituals that show immediate results.

Understanding HR Fundamentals

Many smaller organizations struggle with the day-to-day basics of running a human resources department. This practical one-day workshop covers all the HR basics: recruiting, orientation, legislative compliance, policies, performance management and terminations. It’s ideal for the owner/manager or anyone who has human resources as part of their responsibilities, or those who need to stay current on HR basics.


Each module in both management programs is a half-day, and participants who complete all four modules in the program receive a Certificate of Achievement.
Any individual module can be offered as a separate session to your management team. Please feel free to discuss your training needs with one of our facilitators.

Rapid Results Sessions

In our discussions with clients, we frequently heard how difficult it is to schedule groups for all-day training sessions. We have designed a series of shorter sessions that can be part of a breakfast, or “lunch and learn” session. Each session is conducted in two hours or less. This condensed timeframe still allows for solid learning without a significant disruption to regular business operations

Coaching for Performance

There is no single right way to coach, but when it comes to developing others, the role of a coach has very specific success criteria. This workshop provides participants with the principles of coaching specifically as it relates to formal performance management systems and offers a variety of effective coaching techniques, leading to improved individual and team performance.


Having a more experienced person support the development of a less experienced employee can benefit all participants. It can help your organization and your talent pipeline. This workshop defines the foundations of mentoring, the roles of Mentor and Mentee and how to best implement a mentoring program in your organization.

Networking - It's Not Just What You Know

Networking is not just for finding a job. It’s a critical competency for employees to have. People with limited networking skills can have a negative impact on business operations in a wide variety of areas – decision-making, business development and productivity. Networks help employees tap into knowledge outside the organization and build communities of practice that extend beyond the organization. This interactive workshop teaches the behaviours that form the foundation of networking competency.

The Healthy Workplace: Strategies To Diffuse Morale-Damaging Situations

Every employer wants a workplace with positive energy and great employee spirit, but it only takes one difficult employee, one bad incident or one simple misunderstanding to damage morale and hamper productivity. This interactive workshop will show how to identify the types of behaviours and situations that can negatively affect workplace morale and implement positive strategies to deal with them effectively.



Some situations require individualized training. We offer a variety of one-on-one training programs that are customizable, flexible and may range from single sessions to extended programs.

Diversity / Sensitivity Training

This course is specifically designed for the individual in your organization who struggles with the diversity of the contemporary workplace. Individuals who struggle with these issues by displaying inappropriate behaviours undermine the ability of the organization to succeed. We provide one-on-one diversity awareness to the individual whose interactions with peers, supervisors and subordinates have fallen short of acceptable organizational norms and/or current human rights legislation and standards. These behaviours include a failure to appreciate the ethno-cultural breadth of the workforce; a failure to understand issues related to sexual orientation; and a failure to appreciate the necessity for equity in gender relations.

360° Feedback

A 360° Feedback assessment can be an effective tool to gain information on performance. Although the tool is available for use at any level, it is particularly helpful with the assessment of the senior leadership. Brown Consulting Group uses an on-line tool to gain input from participants in an anonymous and confidential manner. Our trained facilitator will analyze the results and provide effective feedback and coaching as well as work with the employee to create an actionable development plan with key milestones and support mechanisms.

Management Coaching

This coaching is designed for managers who need to hone their leadership abilities. Individual coaching is ideal for managers who have never had the opportunity for formal management training or who would like to brush up on their management skills. Whether it is direction on how to develop team-building strategies, how to deal with a difficult employee relations issue or how to communicate more effectively, these coaching sessions deliver results.

Personal Coaching

Personal coaching provides a forum for individuals to achieve personal effectiveness, whether dealing with issues related to stress, work/life balance or considering an alternative career path. Unlike counselling or psychotherapy, coaching assumes that people are capable of finding their own solutions. Sometimes individuals lack the time, opportunity or skills to foster their own personal growth. Personal coaching provides focus and direction. These sessions are strictly confidential, and customized.